Food as unique as your dog

Our mission is to change the world of pet food for good

Headcount

Growth

THEN

NOW

OUR MISSION

Rapidly grow a department

Tails wanted to achieve its rapid growth goals sustainably and hire the right talent for the Customer Care team

Improve talent retention

Tails wanted to introduce a culture first approach to hiring in order to improve talent attraction and retention

Our

Approach

During our project with Tails we focused on growing their Customer Experience team. We hired amazing Customer Care Advisors in the first assessment which was their most successful assessment centre in Tails history (100% success rate). As part of the project, we also managed applications for other positions and increased talent retention thanks to our culture first approach to recruitment

100%

Talent retention

£25,500

Total recruitment saving

75 + hrs

Total hours saved

The
talent pool

the wider talent pool

hires

"A different and unique model - they really want to understand your whole business.”

Henrik Malmquist, Head of People

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